Exciting Career Opportunity at Alliance Life Assurance Ltd
Position: Life Policy Administrator
Department: Operations
Location: Dodoma
Reports to: Technical Manager
About Us:
Alliance Life Assurance Ltd, established in 2010, is proud to be Tanzania’s first privately owned life insurance company. Over the years, we have become a trusted provider of life insurance solutions for individuals and corporations. Our commitment to excellence, customer satisfaction, and operational efficiency continues to drive our growth.
We are currently seeking an experienced and detail-oriented Life Policy Administrator to join our Operations team in Dodoma. This role is vital in ensuring seamless policy administration, exceptional customer service, and operational excellence while supporting the company's overall growth.
Key Responsibilities:
Policy Administration:
- Coordination with HQ: Serve as the branch’s primary contact for all life policy-related matters, including new applications, policy renewals, and cancellations.
- Document Management: Oversee the timely and accurate submission of required documents to HQ while ensuring smooth follow-ups on pending requests.
- Customer Updates: Provide consistent communication with customers and the branch team regarding policy statuses and updates.
- Medical Processes: Maintain a reconciled database for medical letters, track medical reports, and ensure timely settlement of medical bills.
Customer Service and Reporting:
- Respond promptly and professionally to customer inquiries and complaints, ensuring swift resolution in line with service standards.
- Collaborate with HQ to address policy issues and implement updates.
- Prepare and submit detailed reports on policy activities, including applications, renewals, cancellations, and customer feedback, to the Unit Sales Manager and HQ.
Administrative Support:
- Compliance Oversight: Ensure that all branch policy administration processes align with company policies and regulatory requirements.
- Inventory Management: Track and manage branch inventory, including forms, promotional materials, and policy documents. Request additional supplies as needed.
- Claims Assistance: Support customers in claims submissions and updates to their policy details, ensuring timely and accurate documentation.
- Provide general administrative support to the Unit Sales Manager and branch team as required.
Qualifications and Experience:
- Education: Bachelor’s degree in Insurance, Actuarial Sciences, Mathematics, or a related field.
- Professional Certification: Certification in CII (or progress toward certification) is highly preferred.
- Experience: A minimum of 2 years of experience in life insurance policy administration.
- Skills and Competencies:
- Strong understanding of insurance principles and practices in Tanzania.
- Proficiency in Microsoft Office Suite and other relevant computer applications.
- Exceptional attention to detail with strong analytical skills.
- Ability to work independently, prioritize tasks effectively, and meet deadlines.
- Excellent communication, interpersonal, and report-writing skills.
- High level of integrity, confidentiality, and professionalism.
- Strong organizational and time-management abilities.
- Customer-focused approach with problem-solving expertise.
- Positive team player with a confident and proactive attitude.
Why Join Us?
At Alliance Life Assurance Ltd, we foster a culture of inclusion, professional development, and excellence. Join a team where your contributions will directly impact our mission of delivering outstanding life insurance solutions across Tanzania.
How to Apply:
If you meet the qualifications and are ready to take on this exciting role, please send your resume to careers@alliancelife.co.tz with the subject line “Life Policy Administrator Application.”
Application Deadline: 14th January 2025
Only shortlisted candidates will be contacted.
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