Exciting Job Opportunity at BURN Manufacturing!
🔥 Position: Customer Service Representative – Tanzania
📍 Location: Tanzania
🕒 Job Type: Full-Time
About the Role:
BURN Manufacturing is on the lookout for a highly motivated and efficient Customer Service Representative to join our growing team. This role is perfect for individuals with experience in customer-facing roles such as customer care, direct sales, or client relationship management.
💼 Work Schedule:
- Workdays: Monday – Saturday
- Rest Day: Sunday
- Shift Timings:
- Morning Shift: 7:00 AM – 3:00 PM
- Afternoon Shift: 12:00 PM – 8:00 PM
(Shifts will be assigned by the manager)
Key Responsibilities:
✅ Inbound & Outbound Calls Management:
- Meet daily outbound call and verification targets
- Maintain AHT (Average Handling Time), SLA (Service Level Agreement), Call Abandonment Rate, and Customer Satisfaction (CSAT) scores for inbound calls
- 100% follow-up on dropped calls, tickets, and escalations within 24 hours
✅ Digital Customer Care:
- Respond to customer queries on digital platforms within 25 minutes post-escalation
- Ensure seamless and professional customer interactions across all digital channels
✅ Customer Engagement & Issue Resolution:
- Build strong customer relationships through interactive communication
- Provide accurate and complete information using the right tools and methods
- Resolve customer complaints efficiently, ensuring customer satisfaction
- Keep proper records in the CRM system
✅ Team Collaboration & Continuous Improvement:
- Attend pre-shift briefings, weekly performance reviews, coaching, and training sessions
- Follow company guidelines, policies, and communication protocols
- Take initiative to problem-solve and go the extra mile for customers
✅ Other Duties:
- Assist with special projects, events, and leadership tasks as assigned
Required Skills & Qualifications:
🎓 Experience & Expertise:
- Background in customer service, direct sales, or client relations
- Strong knowledge of Microsoft Excel for data analysis & reporting
- Experience in leadership roles or event organization is a plus
🗣 Communication & Interpersonal Skills:
- Excellent verbal communication and interpersonal skills
- Fluent in English (additional languages are a bonus)
- Highly organized, professional, and punctual
- Proactive, problem-solver with a customer-first mindset
💡 Bonus:
- Women candidates are strongly encouraged to apply!
Why Join BURN Manufacturing?
🌍 Work with a globally recognized brand committed to sustainability
📈 Opportunities for career growth & professional development
🤝 Be part of a dynamic and customer-focused team
❌ No application or recruitment fees – BURN does not charge at any stage
How to Apply:
📩 Click the link below to submit your application.
⏳ Application Deadline: Ongoing
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