✈️ Exciting Career Opportunity: Agent – Reservation & Ticketing (ZNZ) at Oman Air 🌍
📌 Position: Agent – Reservation & Ticketing
📍 Location: Zanzibar (ZNZ), Tanzania
📝 Department: Sales & Reservations
👤 Reports To: R&T Supervisor / Sales Team
📅 Application Deadline: Open Until Filled
About Oman Air
Oman Air is a leading global airline, known for delivering exceptional customer service and ensuring a seamless travel experience. We are expanding our team in Zanzibar (ZNZ) and seeking a highly professional and customer-oriented Reservation & Ticketing Agent to support our passengers and travel agents.
If you have strong communication skills, expertise in airline reservation systems, and a passion for the aviation industry, this role is for you!
Role Overview
As a Reservation & Ticketing Agent, you will play a key role in handling reservations, ticketing, and sales inquiries while ensuring an outstanding customer experience. You will work closely with our sales and airport teams to provide efficient service to Oman Air passengers and travel partners.
Key Responsibilities
🎟️ Reservation & Ticketing Support
✔ Handle ticketing, reservation requests, and telephone sales inquiries efficiently.
✔ Provide accurate flight details, fare information, and booking assistance to passengers and travel agents.
✔ Ensure compliance with company policies, procedures, and service standards.
📞 Customer Service & Sales Assistance
✔ Proactively manage inbound calls, ensuring prompt and professional responses.
✔ Build and maintain strong relationships with Oman Air guests and travel agents.
✔ Address customer queries, booking modifications, and special requests professionally.
✈️ Operational Coordination
✔ Work closely with airport teams to minimize the impact of disruptions on customers.
✔ Follow up on business continuity matters, ensuring smooth service delivery.
✔ Provide support on ticketing-related issues, including refunds, flight schedule changes, and group bookings.
📊 Administrative & Technical Support
✔ Support sales teams in handling trade communications, Frequent Flyer membership queries, and EC261-related cases.
✔ Maintain accurate documentation and assist with feedback management.
✔ Stay updated on GDS (Amadeus, Sabre, Galileo) and airline reservation trends.
✔ Carry out any additional duties assigned by management.
What We’re Looking For
🎓 Education & Certification
✔ Two-year college diploma in any discipline OR
✔ IATA / Sabre / Galileo / Amadeus certification with a Secondary School certificate.
🏆 Skills & Competencies
✔ Proficiency in English (spoken & written) – additional language skills are an advantage.
✔ Strong MS Office skills (Excel, Word, Outlook).
✔ Excellent communication and interpersonal skills.
✔ Advanced GDS knowledge (Amadeus, Sabre, Galileo).
✔ Understanding of aviation industry standards and reservation processes.
Why Join Oman Air?
🌟 Be part of a world-class airline committed to excellence.
🛫 Work in a dynamic and fast-paced aviation environment.
📈 Opportunities for career growth and professional development.
💼 Competitive salary and benefits package.
🌍 Join an international team with a global reach.
How to Apply
📩 Submit your application via the link provided below:
👉 [Click Here to Apply]
Be a part of Oman Air’s journey to excellence—apply today! ✈️🌟
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