Exciting Career Opportunity: Records Management & Corporate Service Desk Analyst
📍 Location: NMB Bank PLC – Head Office
📅 Job Opening Date: 3rd February 2025
⏳ Application Deadline: 17th February 2025
Join NMB Bank PLC and Shape the Future of Banking Services
NMB Bank PLC is seeking a highly organized and customer-focused professional to join our team as a Records Management & Corporate Service Desk Analyst. If you have a passion for information management and customer service excellence, this is your chance to contribute to one of the leading financial institutions in Tanzania.
We are an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace. Female candidates and individuals with disabilities are strongly encouraged to apply.
Key Responsibilities
Records Management:
✔️ Develop and implement records management policies and procedures to ensure compliance with banking regulations and data protection laws.
✔️ Organize, securely store, and manage both physical and digital records.
✔️ Provide expert guidance to business units on document archiving, retrieval, and disposal procedures.
✔️ Support training initiatives by preparing educational content and conducting staff sessions on best records management practices.
✔️ Assess and monitor document storage conditions, ensuring proper maintenance and safe disposal of obsolete records.
Corporate Service Desk:
✔️ Serve as a professional and friendly point of contact for internal queries and support requests.
✔️ Ensure efficient liaison with the Corporate Support Team for timely resolution of issues in line with Service Level Agreements (SLAs).
✔️ Maintain accurate service desk records, ensuring work orders are correctly assigned, categorized, and prioritized.
✔️ Monitor system performance, implement improvements, and ensure smooth service desk operations.
✔️ Analyze and compile performance reports, identifying trends and opportunities for process enhancement.
✔️ Oversee equipment maintenance, preventive care programs, and system upgrades to enhance service quality.
Required Qualifications & Skills
🎓 Education & Experience:
- Bachelor’s degree in Library Sciences, Archives Management, Records Management, Business Administration, Economics, Public Administration, or a related field.
- A minimum of three (3) years of experience in records management, preferably in a banking environment.
💡 Core Competencies:
✔️ Strong customer service and communication skills.
✔️ Knowledge of records management systems and best practices in archival and document handling.
✔️ Familiarity with banking regulations and data protection laws.
✔️ Ability to analyze data, prepare statistics, and generate insightful reports.
✔️ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
✔️ Self-motivated, detail-oriented, and able to work in a fast-paced corporate environment.
Why Join NMB Bank PLC?
🌍 Work in a dynamic and progressive financial institution.
📚 Gain access to professional development and training programs.
💼 Enjoy a supportive and inclusive work environment.
💰 Receive a competitive salary package and benefits.
🚨 Important Notice: NMB Bank PLC does not charge any application or recruitment fees. If you receive any solicitation for payment, please disregard it.
How to Apply
Only shortlisted candidates will be contacted. We look forward to welcoming you to our team! 🚀
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