Exciting Career Opportunity: Assistant Manager – Safety & Loss Prevention
Four Seasons Hotels and Resorts – Serengeti Lodge
About Four Seasons
At Four Seasons, our people are at the heart of everything we do. We are a team of passionate individuals who strive for excellence, push boundaries, and treat one another with respect. Our commitment to delivering luxury with a genuine heart extends to our guests, residents, and employees alike.
We believe in fostering meaningful connections—whether through welcoming a new colleague, recognizing a familiar face, or creating unforgettable experiences. Our mission is to leave a lasting impression, inspired by our philosophy that life is richer when we truly engage with the world and those around us.
About Our Location – A Wildlife Haven
Nestled in the heart of the Central Serengeti, our lodge offers a front-row seat to nature’s grand spectacle, where the Big Five roam freely across the vast, untamed wilderness. Elevated platforms and walkways provide breathtaking views of an animal watering hole, frequented by elephants and other wildlife.
Easily accessible via the Seronera Airstrip, our lodge boasts 77 luxurious accommodations, including 12 suites and 5 private villas, along with world-class amenities:
✔ Three exquisite dining venues
✔ A Discovery Centre, offering interactive experiences about Serengeti’s wildlife and culture
✔ Kijana Kids Club, for young explorers
✔ A serene spa with six private treatment pavilions
✔ A modern fitness center
✔ An expert safari team delivering unparalleled wildlife experiences
Since opening in December 2012, we have remained dedicated to providing an exceptional blend of luxury, adventure, and conservation.
Position: Assistant Manager – Safety & Loss Prevention
📌 Job Reference: N/A
📌 Location: Four Seasons Safari Lodge, Serengeti
📌 Reports To: Director of Safety & Loss Prevention (DS&LP)
Role Overview
As the Assistant Manager – Safety & Loss Prevention, you will play a critical role in ensuring the safety and security of guests, employees, and property. You will oversee security operations, implement emergency response protocols, and lead a team to uphold the highest standards of safety and risk management.
Key Responsibilities
Security & Safety Operations
🔹 Supervise and manage daily security operations, ensuring a safe environment for all.
🔹 Enforce security policies, protocols, and crisis response plans, including fire safety, emergency evacuations, and medical emergencies.
🔹 Prevent incidents that may impact the lodge’s reputation.
Team Leadership & Training
🔹 Recruit, train, schedule, and mentor security personnel.
🔹 Conduct performance evaluations and implement development plans for security staff.
🔹 Organize regular fire drills, first aid training, and emergency response exercises.
Risk Management & Incident Handling
🔹 Investigate crimes or incidents involving the lodge, guests, or staff, working closely with law enforcement when necessary.
🔹 Maintain detailed records of security-related incidents, accidents, thefts, and liabilities.
🔹 Analyze security threats and implement proactive risk mitigation measures.
🔹 Assist in managing guest or employee disputes, thefts, bomb threats, fires, power outages, and natural disasters.
Compliance & Reporting
🔹 Ensure compliance with local security regulations and industry best practices.
🔹 Oversee key inventory, alarm systems, and fire protection measures.
🔹 Regularly review and update security protocols based on evolving risks.
Guest & Staff Relations
🔹 Act as a point of contact for guest security concerns, ensuring prompt and professional resolution.
🔹 Foster strong relationships with local law enforcement and emergency service providers.
🔹 Maintain high ethical standards and professionalism in all interactions.
Qualifications & Experience
🎓 Education:
✔ High School Diploma (Bachelor’s degree in a related field is an advantage).
🌍 Experience & Certifications:
✔ Minimum 3 years of experience in security, preferably in hospitality.
✔ Prior supervisory or assistant managerial experience in security/loss prevention.
✔ First Aid certification (or willingness to obtain).
💼 Skills & Abilities:
✔ Fluent in written and spoken English.
✔ Strong administration, organization, and leadership skills.
✔ Proficiency in Microsoft Word & Excel.
✔ Ability to handle high-pressure situations calmly and efficiently.
✔ Professional demeanor with strong interpersonal skills.
Why Join Four Seasons?
🌟 A People-First Culture: We prioritize employee growth, well-being, and a positive work environment.
🌟 Training & Development: Continuous learning opportunities to enhance your career.
🌟 Work in a Breathtaking Location: Experience the magic of the Serengeti while working in a world-class luxury lodge.
🌟 Be Part of a Legacy: Join a globally renowned brand committed to excellence.
How to Apply
Interested candidates are encouraged to apply by following the link below:
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