Customer Service Manager Job Opportunity at Hotel Verde Zanzibar
🌍 Location: Zanzibar – Azam Luxury Resort & Spa
🕒 Job Type: Full-time
Join Our Team!
Hotel Verde Zanzibar – Azam Luxury Resort & Spa is looking for a dedicated and customer-focused Customer Service Manager to elevate our guest experience. If you are passionate about hospitality and have a talent for ensuring guest satisfaction, this is the perfect opportunity for you!
Key Responsibilities
✔️ Guest Experience Management:
- Oversee all aspects of guest services, ensuring an exceptional and memorable experience.
- Address guest inquiries, feedback, and concerns with professionalism and efficiency.
✔️ Service Excellence & Staff Development:
- Support the training and development of front-facing staff to uphold the highest hospitality standards.
- Maintain and reinforce Hotel Verde’s core values of sustainability, luxury, and outstanding customer service.
✔️ Operational Efficiency:
- Work closely with various departments to ensure smooth service delivery.
- Manage guest expectations in a fast-paced hospitality environment.
What We’re Looking For
🔹 Experience: Previous experience in hotel guest relations or customer service.
🔹 Skills: Excellent communication, problem-solving, and leadership abilities.
🔹 Adaptability: Ability to thrive in a dynamic, fast-paced hospitality setting.
How to Apply
📩 Send your CV & Cover Letter to: hr@znz.hotelverde.com
💼 Be part of a world-class luxury resort! Apply today and take your hospitality career to the next level. 🚀
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