Exciting Opportunity: OBK Regional Service Lead – ECA at Epiroc
About Epiroc
Epiroc is a global leader in mining and construction solutions, present in over 150 countries. We specialize in cutting-edge equipment, including drilling machinery and construction tools, designed for both surface and underground operations. Our expertise extends to automation, digitalization, and electrification, ensuring our clients achieve peak performance with world-class after-sales support.
Why Join Epiroc?
At Epiroc, you become part of a team of dedicated professionals who embody our core values: Collaboration, Commitment, and Innovation.
- Dynamic Work Environment – Engage in unique challenges within the mining and construction sectors.
- Work-Life Balance – We value your well-being and professional growth.
- Global Career Prospects – Expand your expertise with international opportunities.
- Epic Benefits Package – Competitive compensation and benefits designed to support your journey.
Your Mission
As the OBK Regional Service Lead – ECA, you will play a pivotal role in maintaining the reliability of Epiroc’s exploration equipment while ensuring seamless operations for our clients.
Key Responsibilities
🔧 Service Management
- Lead a team to deliver top-tier maintenance, repairs, and equipment upgrades.
- Develop and oversee service schedules to minimize downtime and optimize performance.
🛠 Technical Support
- Provide hands-on troubleshooting, diagnostics, and issue resolution.
- Guide operators on the correct usage and handling of Epiroc machinery.
🤝 Customer Relationship Management
- Act as the primary contact for service-related inquiries, fostering strong client relationships.
- Gather feedback to enhance service quality and proactively address concerns.
📚 Training & Development
- Train service technicians on best practices for equipment maintenance and repair.
- Keep the team updated on the latest Epiroc technologies and industry advancements.
⚠ Compliance & Safety
- Ensure strict adherence to Epiroc’s safety protocols and industry regulations.
- Conduct audits and implement measures to enhance workplace safety and environmental responsibility.
📊 Reporting & Documentation
- Maintain service records, work orders, maintenance logs, and parts inventory.
- Provide management with insights into service performance and customer satisfaction.
What You Bring to the Role
✅ Technical Mastery – In-depth knowledge of Epiroc’s exploration equipment and drilling mechanics.
✅ Leadership Excellence – Ability to inspire, manage conflict, and drive team success.
✅ Strong Communication – Effective in both customer interactions and internal coordination.
✅ Problem-Solving Mindset – A proactive approach to troubleshooting and attention to detail.
✅ Customer-Centric Approach – Passion for building lasting client relationships and exceeding expectations.
Why This Role?
This is your chance to build and lead a new service team for exploration machinery under SRD in a high-potential region (ECA). Your role is essential in strengthening Epiroc’s credibility with clients and expanding our impact in this market.
Ready to Take the Next Step?
Epiroc values diversity and inclusion. To maintain fairness in our hiring process, we kindly ask you to remove any personal identifiers (e.g., photo, ID number, address, date of birth) from your application.
📌 Click the link below to apply:
🔗 APPLY NOW
Join us in shaping the future of mining and construction technology! 🚀
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