Post Write-Off Recoveries Officer Vacancy at ABSA Bank Tanzania Limited

Introduction

ABSA Bank Tanzania Limited is seeking a qualified Post Write-Off Recoveries Officer to manage and monitor post write-off debt portfolios, ensuring cost-effective legal recovery of outstanding balances. This role involves collaborating with internal and external stakeholders to maximize recoveries while ensuring compliance with all regulatory and legal frameworks.

Key Responsibilities

1. Operational Management

  • Debt Recovery: Negotiate and manage payment arrangements on delinquent accounts to optimize recoveries.

  • Monitoring Compliance: Ensure adherence to agreed-upon payment arrangements to prevent legal action.

  • Stakeholder Engagement: Maintain professional relationships with internal and external stakeholders, including attorneys and debt collection agencies (DCAs).

  • Risk Management: Identify and mitigate risks associated with the legal recovery portfolio.

  • Financial Oversight: Verify and process invoices from legal service providers for accurate and timely payments.

  • Reporting: Compile and update reports on recoveries, providing management with accurate data for decision-making.

  • Process Improvement: Identify opportunities for optimizing recovery strategies and customer service.

2. Compliance and Quality Assurance

  • Ensure all collection activities comply with legislative and regulatory frameworks in Tanzania.

  • Maintain adherence to Absa Bank’s policies and procedures regarding credit risk and recovery.

  • Monitor attorney performance to ensure legal recovery processes align with governance standards.

3. Customer Service and Conflict Resolution

  • Resolve customer queries and complaints efficiently.

  • Ensure professional communication with clients, attorneys, and collection agencies.

  • Provide recommendations for improving customer service related to recoveries.

4. Risk Management and Governance

  • Report all risk events, fraud, or financial losses to relevant authorities.

  • Ensure compliance with internal security policies regarding access to financial systems and confidential data.

  • Operate within delegated mandates to uphold banking governance standards.

Required Qualifications and Experience

Essential Qualifications:

  • Bachelor’s degree in Commerce, Business Administration, Finance, Banking, Risk Management, or a related field.

  • Minimum of 2 years of experience in collections and recoveries.

  • Strong knowledge of banking operations, particularly in post write-off recoveries.

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet).

  • No criminal record.

Preferred Qualifications:

  • Experience in post write-off recoveries within a financial institution.

  • Product knowledge in credit cards, loans, and other banking services.

Key Competencies and Skills

Technical Skills:

  • In-depth knowledge of Absa’s retail product set and credit risk policies.

  • Strong negotiation skills to maximize recoveries.

  • Analytical ability to assess financial and legal risks.

  • Experience in stakeholder management for effective collaboration with attorneys and debt collection agencies.

Behavioral Competencies:

  • Decisive and action-oriented.

  • Ability to work under pressure while meeting strict deadlines.

  • Planning and organizational skills to handle multiple tasks efficiently.

  • Commitment to ethical banking practices and regulatory compliance.

Strategic Priorities (12-24 Months)

  • Enhance the performance of post write-off recoveries across all products.

  • Improve attorney performance management for effective legal recoveries.

  • Strengthen governance and compliance with banking regulations.

  • Foster better stakeholder engagement to streamline the recovery process.

Absa Bank Core Values

All employees at Absa are expected to adhere to the organization’s core values:

  • Trust – Upholding integrity in all dealings.

  • Resourcefulness – Implementing innovative financial solutions.

  • Stewardship – Managing banking assets responsibly.

  • Inclusivity – Ensuring equal opportunities for all.

  • Courage – Taking initiative in problem-solving.

Application Process

📌 How to Apply:
Interested candidates should apply through the official link below:

🔗 TAP / CLICK HERE TO APPLY

⚠️ Important Notice:

  • Only online applications will be considered.

  • Beware of recruitment fraud—Absa does not charge applicants or guarantee employment via third parties.

This role offers an opportunity to contribute to Absa’s financial recovery operations while advancing professional expertise in banking risk management. Qualified candidates are encouraged to apply promptly.

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