The IT Service Desk position at DP World Tanzania in Dar es Salaam is a full-time job that focuses on ensuring proper computer operation for end users. The role includes both reactive and proactive support, handling technical inquiries, troubleshooting hardware and software issues, documenting interactions, and escalating complex problems when needed. Proactive tasks include system monitoring, updating documentation, and training users on new technologies.
Key Responsibilities:
- Reactive Support:
- First point of contact for technical issues (via phone, email, chat, or in-person)
- Logging support tickets and resolving user issues
- Escalating complex problems to specialized teams
- Proactive Support:
- Monitoring network and system health to prevent issues
- Updating system documentation and training materials
- Identifying recurring issues and proposing system improvements
- System Maintenance:
- Installing software updates, configuring accounts, resetting passwords
- Supporting disaster recovery efforts
Qualifications:
- Bachelor’s Degree in Information Security, Computer Science, or related fields
- 1-2 years of experience in technical support
- Familiarity with operating systems (Windows, macOS, Linux), networking fundamentals (TCP/IP, DNS, DHCP), and basic scripting
- CompTIA A+ or similar certifications are a plus
Company Overview:
DP World is a global logistics company with operations in ports, marine services, and technology. They emphasize innovation and diversity, aiming to reshape global trade. The company offers equal employment opportunities and values inclusion and diversity.
For more information and to submit your application, you can follow the provided link in the job listing .CLICK HERE TO APPLY!
إرسال تعليق