Operations Manager Job Opportunity
Zanzibar Pearl Boutique Hotel & Villas
Position: Operations Manager (Guest Relations/Assistant Manager)
Location: Zanzibar
Position Overview
Zanzibar Pearl Boutique Hotel & Villas is seeking an experienced and dynamic Operations Manager with a flair for guest relations and managerial excellence. This individual will be responsible for ensuring seamless day-to-day operations, delivering exceptional guest experiences, and supporting the General Manager in strategic decision-making. The ideal candidate will demonstrate a strong commercial acumen, leadership skills, and a passion for hospitality.
Key Responsibilities
Operational Management:
- Oversee all hotel departments and ensure smooth coordination across teams.
- Work closely with department heads to ensure operational efficiency and guest satisfaction.
- Conduct routine inspections across departments to ensure compliance with SOPs, cleanliness, and service standards.
- Ensure that the hotel premises are in excellent condition to receive and serve guests.
- Monitor stock levels, quality, and expiry of inventory, collaborating with F&B and kitchen teams.
- Regularly review customer satisfaction metrics and implement strategies for continuous improvement.
- Schedule and lead staff meetings, providing training and feedback as needed.
- Be available 24/7 to address urgent operational issues.
Assistant Manager Duties:
- Conduct employee performance reviews and provide constructive feedback.
- Resolve workplace challenges and employee concerns to maintain a harmonious environment.
- Participate in recruitment processes and employee development initiatives.
- Serve as the Acting General Manager during their absence, making executive decisions and providing accountability.
- Liaise between staff, customers, and the management team to ensure efficient operations.
Guest Relations:
- Deliver upscale, personalized service experiences for guests throughout their stay.
- Supervise guest arrivals and departures, ensuring a smooth check-in and check-out process.
- Address guest concerns and complaints promptly and professionally.
- Coordinate communication between guests and staff to meet guest needs effectively.
- Promote hotel amenities, dining options, and local attractions to enhance guest experiences.
- Analyze guest feedback, both direct and online, and recommend strategies to improve ratings.
Required Skills and Attributes
- Exceptional communication and interpersonal skills.
- Strong leadership with the ability to inspire and motivate a team.
- Proven experience in hotel management or guest relations, preferably in upscale hospitality.
- Proficiency in hotel management systems (PMS) and technology.
- Fluent in English; additional languages are an asset.
- Problem-solving mindset with a focus on delivering outstanding guest experiences.
- Professional presentation and demeanor.
- Ability to work flexible hours, including weekends and holidays.
Qualifications and Experience
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- A minimum of 3-4 years of experience in a managerial role within a 3- to 5-star hotel setting.
Application Details
If you are passionate about delivering world-class hospitality and have the skills to drive operational excellence, we’d love to hear from you.
To Apply:
Please send your CV and cover letter to hr@zanzibarpearl.com with the subject line: "Application for Operations Manager."
Join the Zanzibar Pearl Boutique Hotel & Villas family and play a pivotal role in creating memorable guest experiences while fostering a culture of excellence.
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