Join Our Team: Relationship Manager
About the Role
Mwanga Hakika Bank is seeking a dynamic and results-oriented Relationship Manager to drive the growth of both Assets (Loans) and Liabilities (Deposits). The successful candidate will provide strategic guidance to the branch/department and offer leadership to Relationship Officers and Bank Officers, ensuring business growth and customer satisfaction.
Key Responsibilities
- Develop and manage strong client relationships, offering tailored solutions to meet a variety of customer needs while promoting the bank’s products and services.
- Drive revenue growth by proactively identifying opportunities within the client portfolio.
- Understand clients' financial goals and recommend suitable banking products and services.
- Generate new client acquisitions, ensuring leads referred by the sales team meet required standards.
- Conduct thorough KYC reviews and manage risks associated with onboarding new clients.
- Collaborate with Relationship Officers and Branch Managers to create effective financial structures that balance risk and profitability.
- Ensure the portfolio meets high-performance standards and maintain strong engagement with key bank stakeholders.
- Manage client inquiries and provide swift, effective resolutions to service requests.
- Perform proactive client outreach, ensuring exceptional customer service and satisfaction.
- Lead presentations to senior management, showcasing new business development strategies and achievements.
- Oversee credit risk management for assigned clients.
- Process financial transactions, including cash deposits, account credits, foreign currency exchanges, and account openings or closures.
- Provide guidance to customers, ensuring seamless access to the bank’s specialized services and products.
- Address customer complaints and inquiries promptly and professionally.
Qualifications and Competencies
A. Academic Requirements
- Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or a related field.
- An MBA is highly desirable and will be an added advantage.
B. Experience
- A minimum of 3–5 years of experience in Corporate Banking.
C. Skills and Attributes
- Comprehensive understanding of Mwanga Hakika Bank’s products and offerings.
- Excellent communication and presentation skills.
- Ability to convey valuable, easy-to-understand information about products and services.
- Proven ability to develop lasting, trust-based relationships with clients.
- Strong commitment to integrity, honesty, and professionalism.
- Skilled at balancing client needs with the bank’s objectives.
- Effective at traffic-building activities to enhance personal and bank branding.
How to Apply
- Interested candidates should submit their applications via Mwanga Hakika Bank’s Career Page (careers-page.com).
- Application Deadline: 18th January 2025.
- Only shortlisted candidates will be contacted.
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