Exciting Career Opportunity: Join Flex Tanzania as a Customer Experience Executive
Are you passionate about creating exceptional customer experiences while driving sales and innovation? Flex Tanzania, a leading ICT solutions provider with over 14 years of expertise, is inviting talented individuals to join our dynamic team as a Customer Experience Executive.
At Flex, we pride ourselves on delivering state-of-the-art technology solutions, including our flagship products such as the Fléx Contact Center System, Fléx ERP, and other proprietary software like Fléx CRM, Fléx Performance, and Fléx Compliance. With headquarters in Mbezi Africana and branches in Dodoma and Zanzibar, Flex is on a mission to transform organizations locally and internationally.
Position Overview: Customer Experience Executive
We’re looking for a motivated, energetic professional to join our Customer Experience and Engagement (CEE) department. This role is perfect for someone who thrives on building customer relationships, exceeding sales targets, and driving business growth.
Key Responsibilities:
- Develop and implement strategies to achieve and surpass sales goals.
- Actively identify and pursue new business opportunities through effective lead generation.
- Oversee the full sales cycle, from initial contact to closing deals.
- Maintain accurate and detailed records of sales activities and progress.
- Act as the voice of the customer, providing valuable feedback to improve Flex’s products and services.
- Continuously enhance personal performance through training, feedback, and setting ambitious goals.
- Monitor performance metrics and adapt strategies to ensure success.
- Represent Flex with professionalism, enthusiasm, and a commitment to customer satisfaction.
- Innovate and introduce creative solutions to enhance customer loyalty.
- Develop a deep understanding of Flex’s suite of products, services, and value propositions.
What We’re Looking For:
- A Bachelor’s degree in Business Administration, Marketing, Sales, Computer Science, or a related field.
- Recent graduates with strong interpersonal and problem-solving skills are encouraged to apply.
- Experience in sales, customer service, or business development is a plus but not mandatory.
- Proven ability to build and nurture lasting client relationships.
- Excellent communication and negotiation skills.
- Resilience under pressure and a proven ability to meet targets.
- Exceptional organizational and time management skills.
- Analytical skills to understand market trends and customer needs.
- Self-driven, proactive, and results-oriented individuals.
- A positive mindset and eagerness to learn and grow.
Why Join Flex?
At Flex, we believe in empowering our team members to create meaningful impact. We offer:
- A dynamic and innovative work environment.
- Opportunities to work on transformative projects shaping the future of ICT solutions in Tanzania and beyond.
- A culture of professional development, continuous learning, and career advancement.
How to Apply:
Are you ready to be part of an exciting journey with Flex? Submit your resume and cover letter to human.capital@flex.co.tz with the subject line: Application for Customer Experience Executive Position.
Deadline: Applications will be reviewed on a rolling basis until the position is filled. Submit your application by 17th January 2025 to be considered.
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