Front Desk Agent Career Opportunity at Johari Rotana
Join Our Passionate Team & Elevate Guest Experiences!
Are you a dynamic and customer-focused professional with a passion for hospitality? Johari Rotana is seeking a Front Desk Agent to provide exceptional service and ensure guests have a seamless and memorable stay. If you have a warm personality, strong problem-solving skills, and thrive in a fast-paced environment, we would love to welcome you to our team!
Your Role: Creating Unforgettable Guest Experiences
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay by delivering outstanding service. Your ability to anticipate guest needs, provide personalized assistance, and uphold hotel standards will make a lasting impression.
Key Responsibilities:
✔ Deliver prompt, friendly, and efficient service from check-in to check-out, ensuring guest satisfaction.
✔ Personally greet and escort guests to their rooms, making them feel expected and valued.
✔ Conduct in-room and hotel familiarization while assisting guests with inquiries about hotel facilities and activities.
✔ Stay informed about hotel services, local attractions, promotions, and events to provide accurate information to guests.
✔ Manage reservations, room assignments, and rate levels in line with hotel policies and occupancy levels.
✔ Handle guest accounts, process check-ins and check-outs efficiently, and ensure accurate billing.
✔ Maintain confidentiality and uphold guest privacy by safeguarding personal information.
✔ Follow all hotel policies, procedures, and service standards to deliver a consistently excellent experience.
What We’re Looking For:
🌟 Hospitality Expertise: A degree in hospitality management or relevant experience in a hotel’s Front Office department.
🌟 Exceptional Communication Skills: Fluency in English (additional languages are a plus).
🌟 Customer-Focused Mindset: A warm, engaging, and proactive approach to guest service.
🌟 Technical Proficiency: Familiarity with hotel management systems (Opera experience preferred).
🌟 Adaptability & Problem-Solving Skills: Ability to handle challenges efficiently in a fast-paced environment.
🌟 Team Player: Works well in a diverse and multi-cultural team setting.
Why Join Johari Rotana?
🏆 Work in a prestigious luxury hotel known for its exceptional service.
🌍 Be part of a diverse and professional team committed to excellence.
📈 Opportunities for career growth and professional development.
🎖️ Competitive compensation and benefits package.
🏨 A vibrant and engaging work environment where you can thrive.
How to Apply
If you’re ready to take your hospitality career to the next level, we want to hear from you!
📌 Submit your application today by clicking the link below.
Join Johari Rotana and be part of a team dedicated to delivering world-class guest experiences! ✨
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