Exciting Career Opportunity: IT Support Officer (2 Positions) at CRDB Bank Plc
Are you passionate about IT support, digital banking, and system administration? CRDB Bank Plc is looking for two (2) skilled IT Support Officers to join our ICT Department at our Tanzania Head Office.
This is your chance to contribute to one of Tanzania’s leading financial institutions while growing your career in a fast-paced and dynamic technology environment.
Position Details
📍 Location: Tanzania Head Office
💼 Department: ICT
📃 Employment Terms: 1-Year Contract
📅 Application Deadline: Apply now! (Only shortlisted candidates will be contacted)
Role Purpose
As an IT Support Officer, you will be responsible for managing and resolving IT incidents, ensuring smooth system performance, and supporting digital banking channels like Internet Banking, Mobile Banking, and Agent Banking. You will also play a key role in monitoring system infrastructure and ensuring optimal IT service delivery.
Key Responsibilities
✅ Digital Channels Administration: Maintain and support Internet Banking, Mobile Banking, Agent Banking, and SMS Services.
✅ System Monitoring & Support: Provide 1st level support for all digital channels, ensuring seamless service availability.
✅ Incident Management: Handle user requests via ticketing tools, calls, and emails, escalating issues as needed.
✅ 24/7 Support: Be on on-call duty to address urgent IT incidents and system outages.
✅ Change & Integration Management: Participate in system updates, integrations, and testing projects.
✅ User Access Management: Manage user access rights, password resets, and system authorizations as per security policies.
✅ Infrastructure Monitoring: Track the performance of servers, networks, applications, ATMs, POS, and databases using monitoring tools.
✅ Service Reporting: Generate daily, weekly, and monthly reports on service performance, capacity, and availability trends.
✅ Knowledge Base Management: Update technical documentation and contribute to an IT knowledge base.
✅ Collaboration & Coordination: Work with internal teams, business units, third-party vendors, and service providers to maintain smooth IT operations.
✅ Other Duties: Perform any additional responsibilities as assigned by the Manager/Supervisor.
Required Qualifications & Skills
📌 Education:
✔ Bachelor’s Degree in Computer Science, Information Technology, or a related field from an accredited institution.
📌 Experience:
✔ Minimum 1 year of IT support experience in a similar-sized organization.
✔ Hands-on experience in supporting digital banking systems.
📌 Technical & Professional Skills:
✔ Strong knowledge of IT service management & incident handling.
✔ Ability to monitor IT infrastructure (servers, networks, applications, databases).
✔ Excellent problem-solving and troubleshooting skills.
✔ Strong teamwork and collaboration abilities in a fast-paced, dynamic environment.
Why Join CRDB Bank?
🏦 Commitment to Sustainability & ESG Practices
📈 Opportunities for Growth & Career Development
💡 Dynamic & Collaborative Work Environment
🌍 Inclusive Workplace – Women & Persons with Disabilities Encouraged to Apply
🚨 Important Notice: CRDB Bank does NOT charge any application or recruitment fees. Any request for payment should be disregarded.
🔗 Ready to Apply? Don’t Miss Out!
👉 TAP / CLICK HERE TO APPLY
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