Exciting Career Opportunity: Relationship Manager – Retail (DSM) at Mwanga Hakika Bank
About Us
Mwanga Hakika Bank Limited (MHB) is a fully-fledged commercial bank proudly owned by local Tanzanians. As a rapidly growing financial institution, we are dedicated to providing exceptional banking solutions tailored to meet the evolving needs of our clients. We are currently looking for motivated and experienced professionals to join our dynamic team in the following role:
Position Details
🔹 Job Title: Relationship Manager – Retail (DSM)
📍 Location: Dar es Salaam
📄 Contract Type: Full-time
Role Purpose
The Relationship Manager – Retail is responsible for driving the growth of both assets (loans) and liabilities (deposits) by building and nurturing strong relationships with SMEs and retail banking clients. This position requires a deep understanding of client financial needs, enabling the delivery of customized financial solutions that drive business expansion and customer satisfaction.
Key Responsibilities
✅ Client Relationship Management
- Develop and maintain lasting relationships with SMEs and retail clients.
- Understand client financial needs and provide tailored banking solutions.
- Conduct regular client engagement to strengthen partnerships.
✅ Revenue Growth & Business Development
- Drive growth in deposits, loans, and other banking products.
- Identify and acquire new clients, while leveraging cross-selling opportunities.
- Collaborate with the sales team to generate high-quality leads.
✅ Credit and Risk Management
- Oversee credit risks and ensure compliance with banking policies.
- Conduct periodic KYC (Know Your Customer) reviews.
- Work closely with internal teams to manage financial structures and mitigate risk exposure.
✅ Customer Service Excellence
- Address client inquiries promptly and professionally.
- Resolve customer concerns efficiently to maintain satisfaction and loyalty.
- Maintain accurate records for effective portfolio management.
✅ Strategic Growth & Market Insights
- Identify new business opportunities and market trends.
- Prepare growth strategies and recommendations for senior management.
✅ Operational Efficiency
- Ensure smooth processing of client transactions.
- Maintain portfolio performance within acceptable risk levels.
Qualifications & Experience
✔ Educational Background
- Bachelor’s degree in Business Administration, Banking & Finance, Marketing, or a related field.
✔ Work Experience
- 3-5 years of experience in SMEs and Retail Banking or a similar client-facing role.
- Proven track record in client acquisition, portfolio management, and revenue generation.
✔ Skills & Competencies
- Strong ability to assess client financial needs and recommend appropriate banking solutions.
- Excellent verbal and written communication skills for client interactions and presentations.
- Proven ability to build rapport and maintain long-term client relationships.
- Strong organizational and time-management skills to handle multiple priorities.
- High level of professionalism and integrity in managing client transactions and information.
How to Apply
📩 Interested candidates are encouraged to submit their applications via the following link:
👉 Mwanga Hakika Bank | Career Page
📅 Application Deadline: 15th March 2025
📌 Note: Only shortlisted candidates will be contacted.
إرسال تعليق